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Topic: Ryanair rant
hunter
(175 Posts)
Posted: 08-Aug-2012 16:29
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That thing where you have to enter a jumbled word for security when you are booking a flight. Would help if you could read the word
Habanerocat
(2,252 Posts)
Posted: 08-Aug-2012 17:20
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Sometimes it helps if you stand back from it a bit.
Bagger Vance
(99 Posts)
Posted: 08-Aug-2012 17:27
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Originally posted by hunter:
Would help if you could read the word

THIS... is your problem with Ryanair

murraymarmalade
(2,008 Posts)
Posted: 08-Aug-2012 18:10
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Originally posted by Bagger Vance:
THIS... is your problem with Ryanair
My problem with them was ending up in Birmingham at 11 o'clock at night and my car at Luton. I said never again then and have used Aer Lingus for many years since. Cowboys Ted, fe#king Cowboys

cowpat
(1,540 Posts)
Posted: 08-Aug-2012 18:11
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regenerate the letters?
cerebus
(3,258 Posts)
Posted: 08-Aug-2012 19:21
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Originally posted by cowpat:
regenerate the letters?

Tried to but they ran out like the Limerick/Moyross money.

TJ Mucker
(288 Posts)
Posted: 08-Aug-2012 23:26
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I'm of an age that flying is still a bit of a novelty/mystery. Personally I'd prefer if every flight was treated like a shuttle launch at Cape Canaveral and less like the No42a leaving the depot in Broadstone, and to me Ryanair fall into the latter category. I swore to myself, after a 4 hour Ryanair flight to Malta last year that it would be Aer Lingus from now on. In my experience the price difference is shag all, usually more convenient airports and they 'seem' to take the whole business of flying that bit more seriously.....which I like. There it is!
Gearoid
(259 Posts)
Posted: 09-Aug-2012 08:36
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I live in the UK and Ryaniar have a suitable flight from Gatwick to Shannon.

But what baffles me is they claim to take UK Maestro despite having no option on the payment page for it, have tried the Solo & Mastercard options to no avail, some shower.

If I use my Irish Credit Card to pay for the flight in GBP, Ryanair take it upon themselves to act as currency calculator...you can imagine how that works out..
LETRIP
(2,049 Posts)
Posted: 09-Aug-2012 09:02
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Originally posted by hunter:
That thing where you have to enter a jumbled word for security when you are booking a flight. Would help if you could read the word

I agree with you it's called a captcha and designed to require human intervention. Thus making it difficult for a bot type attack, but it doesn't have to be illegible (e.g a horizontal line through the word works too)

South Limerick Referee
(16,613 Posts)
Posted: 09-Aug-2012 09:42
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Usually if you refresh the words a couple of times, they tend to become clearer. Can be tricky sometimes though.

stones_off
(2,815 Posts)
Posted: 09-Aug-2012 09:52
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Originally posted by TJ Mucker:
I'm of an age that flying is still a bit of a novelty/mystery. Personally I'd prefer if every flight was treated like a shuttle launch at Cape Canaveral and less like the No42a leaving the depot in Broadstone, and to me Ryanair fall into the latter category. I swore to myself, after a 4 hour Ryanair flight to Malta last year that it would be Aer Lingus from now on. In my experience the price difference is shag all, usually more convenient airports and they 'seem' to take the whole business of flying that bit more seriously.....which I like. There it is!

I am the complete opposite to you. I see no difference between getting on the bus to Shannon and getting on the plane from Shannon to Gatwick. That's why I love flying with Ryanair. They don't take forever to load to plane. Everybody just gets on and sits down. No need to treat everybody like a VIP when you are going on a flight that less than 4 hours. Also if you want to get on first you can play the €5 for priority boarding.

A lot their airports are far away, but some are better, Beauvais in Paris is a lot better than Charles De Gaul, especially if you have luggage. You'll be waiting well over an hour and half in CDG for luggage.

But nothing annoys me more than people complaining about the "hidden costs", i.e. have the option to pay for stuff you do not need. Some people would literally prefer to pay more than calculate the overall cost themselves, I call these people idiots.
Bressie
(388 Posts)
Posted: 09-Aug-2012 10:18
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Ryanair doesn't suit a certain type of Irish person.

The ones who turn late for the gate - The plane won't go without us.
The ones who take the extra pint in the airport bar - The plane won't go without us.
The ones who can't properly pack a bag.
The ones who don't bother printing a boarding pass and complain at having to pay the fee for one.
The ones who expect to be be ushered to their seat and tucked in by a hostess.
dubliner 2
(10,823 Posts)
Posted: 09-Aug-2012 10:58
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Originally posted by Bressie:
Ryanair doesn't suit a certain type of Irish person.

Those who like to be treated like human beings.

Fixed that there for you.
Bressie
(388 Posts)
Posted: 09-Aug-2012 13:35
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Originally posted by dubliner 2:
Fixed that there for you.

Those who want to be mollycoddled and baby sat you mean.
Gearoid
(259 Posts)
Posted: 09-Aug-2012 13:52
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I use them myself and have never been penalised by them but the way they make you wait a half hour at the gate before boarding, rush you on like cattle and then tell you to hurry up as you're keeping the plane from taking off is a bit of a joke...they could try and balance the service more ...a bit too extreme for my liking.
murraymarmalade
(2,008 Posts)
Posted: 09-Aug-2012 14:05
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I was waiting at Shannon recently to board my Aer Lingus flight back to London. Listening to the Ryan Air PA system barking out orders to their passengers reminded me of the old movies about WW2 German POW camps.
South Limerick Referee
(16,613 Posts)
Posted: 09-Aug-2012 14:06
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I have travelled countless times with Ryanair, and have never had a complaint. Most of the flights have been to the UK. with one to Spain, and one to Budapest.

That said, I do not have high expectations. Ryanair does exactly what it says on the tin, it gets you from A to B, and does not promise anything more. If you want more, then you are travelling with the wrong airline.

In terms of price, they have beaten all other airlines significantly in terms of price for all my flights. Sometimes I fly one way with Aer Lingus, and fly back with Ryanair, but thats to do with times etc. and the Aer Lingus flight would be more expensive.
lopper
(1,990 Posts)
Posted: 09-Aug-2012 14:12
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Originally posted by hunter:
That thing where you have to enter a jumbled word for security when you are booking a flight. Would help if you could read the word

This is not a rant.
About a Bicycle
(1,741 Posts)
Posted: 09-Aug-2012 14:47
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Originally posted by South Limerick Referee:
In terms of price, they have beaten all other airlines significantly in terms of price for all my flights. Sometimes I fly one way with Aer Lingus, and fly back with Ryanair, but thats to do with times etc. and the Aer Lingus flight would be more expensive.

And they have introduced flying to everybody. If you flew 30 years ago, you were considered to be doing something very exotic. I was in my twenties before I first flew to England (cost was over 200 pounds!) and I was nearly in my thirties before I flew to the continent. Aer Lingus and BA had a cartel and didn't give a toss about the ordinary punter. The technology of the internet aside, this topic would not have existed 30 years ago because hardly anybody flew anywhere and, if they did splash out on a trip to Spain or Greece, they certainly didn't complain because they did what they were told and didn't answer back. Aer Lingus air hostesses thought they were goddesses, and right nasty ones at that.

Thank God Ryanair perfected the low cost budget airline, with all its foibles, and let us see parts of Europe we probably never would have go to, as well as being able to forego the dreaded ferry and coach to Victoria Station.
This message has been edited - 09-aug-2012 @ 14:47
JoNinety
(Power User)
Posted: 09-Aug-2012 14:49
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I presume it's those CAPTCHA tests you're on about. A right pain sometimes.
Originally they had a double function - to stop bots but also to digitise old books, so one word was used as the control word and the other word was a scanned word from the book. All you had to get right was the control word which was easy to read and then they stored your input for the second word, so it was relatively trouble free.
It's much harder now e.g.


Some of the spammers pay people in India $1 for every 1000 Captchas solved. Surely up there as one of the world's worst jobs.
This message has been edited - 09-aug-2012 @ 14:51
dubliner 2
(10,823 Posts)
Posted: 09-Aug-2012 14:58
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Originally posted by About a Bicycle:
Thank God Ryanair perfected the low cost budget airline, with all its foibles, and let us see parts of Europe we probably never would have go to, as well as being able to forego the dreaded ferry and coach to Victoria Station.

That, of course, is complete crap. What O'Leary in particular did was take the model perfected by Southwest Airlines, and turn it into a +++ised version of that where low fares meant poor service.

Southwest did the same thing in America, before Ryanair, and still have very high levels of customer satisfaction.

Ryanair's personality is that of its CEO. Cheap, brash, loud and obnoxious and people put up with it because they get places cheaply. Some are happy to do so, some are not.

What irritates me is that Southwest is proof that you can still make a fortune with the low fares model without treating people like schite.
About a Bicycle
(1,741 Posts)
Posted: 09-Aug-2012 15:12
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Originally posted by dubliner 2:
That, of course, is complete crap. What O'Leary in particular did was take the model perfected by Southwest Airlines, and turn it into a +++ised version of that where low fares meant poor service.Southwest did the same thing in America, before Ryanair, and still have very high levels of customer satisfaction. Ryanair's personality is that of its CEO. Cheap, brash, loud and obnoxious and people put up with it because they get places cheaply. Some are happy to do so, some are not. What irritates me is that Southwest is proof that you can still make a fortune with the low fares model without treating people like schite.

Not crap D2, I didn't say O'Leary invented low cost budget airline, I said he successfully introduced it to Ireland and, by extension, into Europe. I have flown to many places in Europe and never once had a problem with it. Most times I paid very little, I was lucky cos I was based in London and could avail of the Stanstead hub. But what I found best about Ryanair is it allowed me to fly home far more often than I could before they came on the scene. I remember the late eighties and the decision to go home for Christmas normally had to be taken by about May, otherwise the costs were just way too high. Flying a young family was just too pricey which meant bringing small babies on the ferry. I don't know if you've ever done that on a storm on the Irish Sea but it's no fun. I've never been treated like schite by Ryanair, I did have a bad experience with them on a flight back to Ireland, but I have had problems with other airlines too. I can't comment about Southwest, I'm sure you are right, but I would have little time for Aer Lingus, both as an organisation and as a pompous staff culture, than any of the moans I hear from people who get charged extras by Ryanair because they don't read the rules.
dubliner 2
(10,823 Posts)
Posted: 09-Aug-2012 15:35
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Originally posted by About a Bicycle:

Not crap D2, I didn't say O'Leary invented low cost budget airline, I said he successfully introduced it to Ireland and, by extension, into Europe. I have flown to many places in Europe and never once had a problem with it. Most times I paid very little, I was lucky cos I was based in London and could avail of the Stanstead hub. But what I found best about Ryanair is it allowed me to fly home far more often than I could before they came on the scene. I remember the late eighties and the decision to go home for Christmas normally had to be taken by about May, otherwise the costs were just way too high. Flying a young family was just too pricey which meant bringing small babies on the ferry. I don't know if you've ever done that on a storm on the Irish Sea but it's no fun. I've never been treated like schite by Ryanair, I did have a bad experience with them on a flight back to Ireland, but I have had problems with other airlines too. I can't comment about Southwest, I'm sure you are right, but I would have little time for Aer Lingus, both as an organisation and as a pompous staff culture, than any of the moans I hear from people who get charged extras by Ryanair because they don't read the rules.

I'm suggesting it's crap because you suggested he perfected the model. Brutal customer service and an appalling attitude to people who find themselves in trouble is far from perfecting anything.

I fully understand that Ryanair suits a lot of people and that many people have had no problem. The issue I have is what happens when things go wrong.

I've never flown with Ryanair and choose to go with Aer Lingus. I have never had a problem with them. I've been over the limit baggage wise a couple of times and it's been no problem. I've hardly ever been delayed by more than half an hour and that tends to be return flights where local airports don't have their act together. I find the staff to be uniformly pleasant and am not quite sure where you get the idea that they are pompous.

I had one flight cancelled because of the snow. I rebooked it and a couple of days later found I wasn't in a position to travel. They refunded everything even though they were not obliged by their own terms and conditions to do so.

I have many friends who have flown Ryanair and each one has a nightmare story about them. If you compare Ryanair and Aer Lingus on airlinequality.com there's no comparison as to how they treat their customers.

Now in my view paying less for something does not automatically mean the service should be worse. As I mentioned already, Southwest have actually perfected a model of low cost flying that also accepts that customers should be treated well. They had to, because Americans don't take kindly to being treated badly by services they are patronising. They still make massive profits AND have most of their customers saying good things about them.

Ryanair could be the same. But they are not.
This message has been edited - 09-aug-2012 @ 15:36
About a Bicycle
(1,741 Posts)
Posted: 09-Aug-2012 15:47
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D2, I think (with respect to Donegal and May) we'll have to agree settle this on the last Sunday in September.
Dominie
(8 Posts)
Posted: 09-Aug-2012 15:53
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Originally posted by dubliner 2:
I've never flown with Ryanair and choose to go with Aer Lingus.

And yet you are complaining about their service!

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