Originally posted by Penny1978:
As the title says I have just picked up my new car from the garage. Transferred over insurance etc. Left the garage for the drive back to work. To cut a long story short, the garage did not put any diesel in the car   (not even enough to get me back to work  )   and there are no mat`s in the car. Is that standard practice??

I presumed I would get half a tank of diesel or there abouts and I also presumed mats would be supplied with the car.

Was I stupid to presume or should I get back onto the garage??

This message has been edited - 07-sep-2010 @ 15:23

Originally posted by Penny1978:
Looking back I should have checked before I left the garage. I made no reference to getting the tank filled etc but I presumed as a gesture of goodwill that there would be some in it. Its about 20 miles from Ennis to where I work and I had to stop on the way from the garage as the light had come on.

The mats is another story altogether. I presumed that a car would automatically come with mats. Surly they are standard.

I rang the garage and asked to speak to the sales guy I have been dealing with. He wasnt available but rang me back and asked was all ok. I explained the situation and he told me that mats are not supplied as standard as they dont come from the manufacturer. I told him that a set of mats wouldnt set the garage back a whole pile especially considering the car I bought was not cheap. He then went on to tell me that they have a set of mats available for my car and i can have them for the lovely price tag of €70

Originally posted by Penny1978:
Looking back I should have checked before I left the garage. I made no reference to getting the tank filled etc but I presumed as a gesture of goodwill that there would be some in it. Its about 20 miles from Ennis to where I work and I had to stop on the way from the garage as the light had come on.

The mats is another story altogether. I presumed that a car would automatically come with mats. Surly they are standard.

I rang the garage and asked to speak to the sales guy I have been dealing with. He wasnt available but rang me back and asked was all ok. I explained the situation and he told me that mats are not supplied as standard as they dont come from the manufacturer. I told him that a set of mats wouldnt set the garage back a whole pile especially considering the car I bought was not cheap. He then went on to tell me that they have a set of mats available for my car and i can have them for the lovely price tag of €70

Originally posted by cowpat:
My brother in law is a salesman, and would talk the @rse off a donkey...

I was one of the blokes playing in knoxs, if you didn`t notice it, we mustn`t have been that bad!! Some apes in there on Sunday night...

This message has been edited - 07-sep-2010 @ 17:06

Originally posted by Penny1978:
Just purchased a new car......and

This message has been edited - 07-sep-2010 @ 20:30

Originally posted by Penny1978:
imleach1, it was brand new just out of the box and i bought it from a main dealer. i had to order it because it wasnt in stock and i was waiting nearly 6 weeks for it. i will ring back tomorrow and see if i can get any joy from them. i know a set of mats isnt a big deal but the car was far from cheap and to be honest i expected there to be mats in it. i spent enough, didnt think id have to go out at the weekend and spend more, even if it is only 30/40 euro

Originally posted by jimmy_presley:


Penny, it`s perfectly simple, your car should have come with mats. There is no way in hell you should be let out of a garage without car mats in a brand new car. May I ask what make it is? The best solution is to tell them if you don`t get mats that you`re ringing their head office in Ireland to complain i.e Toyota Ireland, or Opel Ireland or whomever. That`ll smarten their step. Or if you`re sick of talking to them just by-pass them and ring head office now and tell them your story.

I`m reading your posts in shock. Your salesman probably whipped them out and gave them to a buddy or for his own motor. It`s incredible that mats don`t come as standard,
I`ve never heard the likes of it.

Originally posted by Galway Bay:


Id say they ll tell you mats dont come as standard even in new cars and that they re an extra you ll have to pay for. Bad form if the garage dont throw them in for free. I doubt too many new cars are leaving their showroom..

Originally posted by jimmy_presley:


Id love to know what make of car it is Galway Bay. I know my motor has those little plastic upstands that the mats clip into so if there were no mats the upstands would look stupid and it would be obvious they were missing. To me its like saying you have to pay extra for the car company logo on the front of the car. It should just be part or the car like the tools in the boot.

This message has been edited - 08-sep-2010 @ 14:23

Originally posted by Penny1978:
Jimmy, i bought a VW from a VW dealer. I had a Golf to begin with and bought a new Golf - changed engine, spec etc. Those little clip things are in the car on both drivers and passenger`s side and no mats. I rang the dealer as soon as I got back to work, maybe 30 mins after collecting the car and he told me that VW mats are not standard and that he has a set in the garage and i can have them for €70. I told him there is no way Im giving €70 for a set of VW mats on top of what I paid for the car.

I rang back today and asked to speak to the salesman I was dealing with, he was with someone and would ring me back. I rang again an hour later and the same story. In the 3 times I was in the garage sorting out my own car and collecting same I have only ever encountered 1 other person in the show room. Anyway I got bored of ringing and getting no joy so I asked to speak to the Manager. He was available, I told him my story and he said that the VW mats are not standard and they are €70 per set. I checked the VW website and they are on that for €49 + vat   (would that bring the value to €70??  )  . I asked about the clips in the front of the car and I was told they are there to hold the mats in place should you decide to buy them.

So basically after spending €30,000 + on the car they are not budging on the mat issue